TERMS & CONDITIONS
1. Booking and Payment
Once
we have received your deposit of 30% and signed booking form, we will
send a Confirmation Letter & Invoice to the lead name on your
booking form. This Confirmation will form the contract of booking. The
final balance is payable 60 days prior to departure. If you are making a
booking within 60 days of departure, full payment is required to secure
the booking.
2. You may Change your Booking
Should
you wish to make any changes to your confirmed booking, you must notify
us in writing. We will do all we can to assist, but cannot guarantee
to be able to meet your requests. If we are able to make the change, an
administration fee of £40 per alteration per booking will be payable and
you will be liable to pay any additional costs incurred by us or
imposed by any relevant supplier. We cannot accept liability for any
additional expense or loss incurred by you as a result of choosing to
make a change.
3. You may Transfer your Booking
You
or another member of your party may transfer your booking to another
person if you/they are unavoidably prevented from travelling. This must
be done at least 30 days prior to departure in writing and signed by the
transferee, and the transferee must meet and agree to be bound by all
booking conditions, including holding adequate travel insurance. An
administration fee of £40 per booking will be payable, in addition to
any additional charge imposed upon us by our suppliers.
4. You may cancel your Booking
You
or a member of your party may cancel your booking after confirmation,
by notifying us in writing. Cancellations are effective on the day they
are received by Abruzzo Passion and must be signed by the signatory of
the booking form. The following cancellation penalties will be charged,
in addition to any amendment charges already paid, based on the number
of days prior to departure date written advice of cancellation is
received by Abruzzo Passion: over 30 days prior to departure = deposit
retained, 30-15 days prior to departure = 50% of invoice total, 14-8
days prior to departure = 75% of invoice total, less than 8 days prior
to departure = 100% of invoice total.
5. Force Majeure
Force
majeure means any unusual and unforeseeable circumstance beyond our
control, the consequences of which neither we nor our suppliers could
avoid. Such events may include war or threat of war, riots, civil
strife, terrorist activity, industrial disputes, natural or nuclear
disaster, fire, adverse weather conditions, level of water in rivers, or
other similar events beyond our control. We regret that we cannot
accept liability or pay any compensation where our contractual
obligations are prevented by, or you suffer any damage or loss as a
result
of “force majeure”.
6. Insurance
Travel Insurance is mandatory for all clients of Abruzzo Passion.
Clients are wholly responsible for arranging their own insurance with
adequate protection for the full duration of the holiday in respect of
at least medical expenses, injury, death, repatriation, cancellation and
curtailment, baggage and money loss and liability cover. Clients should
ensure that there are no exclusion clauses limiting protection for the
type of activities included in their tour.
7. Your Responsibilities
(i)
It is your responsibility to check all current document and health
requirements and to obtain all documents required for your holiday,
including passports, visas, driving licences and documents relating to
health requirements, to ensure that these are in proper order and to
take them with you. Abruzzo Passion will not be liable if you fail to do
so and you will be responsible for meeting any additional costs
incurred by reason of such failure.
(ii)
You are responsible for checking-in for flights and trains at the
correct time and for presenting yourself to take up all pre-booked
components of your holiday. Abruzzo Passion cannot accept responsibility
and no credit or refunds will be given for any failure on your part to
take up any component of your holiday. No credit refunds will be given
for lost, mislaid or destroyed travel documents.
8. Liability
(i)
Our obligations, and those of our suppliers providing any service
involved in your holiday, are to perform or provide such services with
reasonable skill and care. We can only take responsibility for the
actions of our employees, agents and suppliers within the course of
their employment, or while carrying out work that we have requested, as
part of the holiday arrangements you booked with Abruzzo Passion before
departure.
(ii)
For claims which do not involve death or personal injury, we accept
liability, subject to paragraphs (i) above and (iv) below, should any
part of your trip not be as described in www.abruzzopassion.com or other
Abruzzo Passion materials. If we accept liability, we will, subject to
paragraphs (v) and (vi) below, pay you compensation of an amount which
could be reasonably and properly expected, taking into account all the
relevant circumstances.
(iii)
For claims which involve death or personal injury as a result of an
activity forming part of your trip, subject to the booking conditions we
accept liability subject to paragraphs (i) above and (iv) below. If we
accept liability, we will, subject to paragraphs (v), (vi) and (vii)
below, pay you reasonable compensation. Nothing in this Agreement shall
be taken as restricting or excluding our liability for death or personal
injury arising from or caused by our negligence.
(iv)
We accept liability in accordance with paragraphs (i), (ii) and (iii)
above and subject to paragraphs (v) and (vi) below except where the
cause of the failure in your trip or any death or personal injury you
may suffer is not due to any fault on our part or that of our servants,
agents or suppliers, and is either attributable to you, or attributable
to someone unconnected with the trip and is unforeseeable or
unavoidable, or due to unusual or unforeseeable circumstances beyond our
control, the consequences of which could not have been avoided even if
all due care had been exercised, or an event which neither we, nor our
servants, agents or suppliers could have foreseen or forestalled, or in
connection with any services that do not form a part of our contract. In
these cases we will offer you all reasonable assistance.
(v)
Where a claim (whether for personal injury or non personal injury)
concerns or is based on any travel arrangements provided by any air,
sea, rail or road carrier or any stay in a hotel, the amount of
compensation you will receive will be limited in accordance with and/or
in an identical manner to the provisions of any relevant International
Conventions. For the avoidance of doubt, this means that we are to be
regarded as having all benefit of any limitations of compensation
contained in any international conventions applicable to your holiday.
(vi)
It should be noted that our acceptance of liability in paragraphs (ii),
(iii) and (iv) above is conditional upon you assigning any rights that
you may have against any of our servants, agents or suppliers which is
in any way responsible for the failure of your trip or any death or
personal injury you may suffer”.
